Practitioner-first insights on Professional Services Automation, Services operations, and making your systems actually work.

A services organization came within one conversation of walking away from their new system. What saved it wasn't more features, it was cutting scope down to what actually mattered.

Six to nine months after go-live your change request list comes to life. Around month twelve it becomes a graveyard. Here is how to tell your window is closing, and a three-bucket method for triaging the list before it does.

Going from Foundation to Activation is the first leap in the SOMM. What you are leaping from, what makes a build fit your business, and the three things that surprise almost everyone in the first few weeks.

AI can execute on a clean spec. It cannot optimize a PSA implementation. Here is what using AI well actually looks like, and why experienced consultants still matter.

Most PSA implementations don't fail overnight. They send warning signs first, and by the time the trouble is obvious, the cheap fixes are gone. Here's how to spot the signs early, and what to do about them.

Going live feels like the finish line. It's really just Phase 1. The real return on your PSA investment comes from what you do after, and most organizations leave that value on the table.

Good UAT isn't clicking around until something breaks. It's built from real scenarios, run in the right sequence, and driven by a few moves that separate testing that protects your go-live from testing that just checks a box.

User acceptance testing is the step most PSA rollouts rush or skip, and it's often the reason they fail. Here's why UAT deserves real time on your calendar, and what it looks like when it's done right.