Practitioner-first insights on Professional Services Automation, Services operations, and making your systems actually work.

Vendors give you a number before they know your organization. Here's a realistic phase-by-phase timeline based on 100+ real implementations.

If you worked with OpenAir before the rename, here's what's actually different about SuiteProjects Pro, and what hasn't changed at all.

Most transformations don't fail because of the new system or process. They fail because nobody on the client side claimed the decisions that shape it.

Most PSA implementations don't fail overnight. They send warning signs first, and by the time the trouble is obvious, the cheap fixes are gone. Here's how to spot the signs early, and what to do about them.

Going live feels like the finish line. It's really just Phase 1. The real return on your PSA investment comes from what you do after, and most organizations leave that value on the table.

Good UAT isn't clicking around until something breaks. It's built from real scenarios, run in the right sequence, and driven by a few moves that separate testing that protects your go-live from testing that just checks a box.

Everyone celebrates go-live. Then week two hits and adoption stalls. Going live is the starting line, not the finish. Here's what decides whether your PSA rollout actually sticks.

Most PSA implementations don't fail because of the software. They fail for reasons nobody catches until it's too late. Here are the four real causes, and how to avoid each one.