The months between the end of go-live support and the optimization window decide whether a PSA takes root or drifts. Here's what to close before hypercare ends.
Six to nine months after go-live your change request list comes to life. Around month twelve it becomes a graveyard. Here is how to tell your window is closing, and a three-bucket method for triaging the list before it does.
You came away from the Services Operations Maturity Model with a hunch about where you land. Here is what each level actually tells you to do, and a short assessment that turns the hunch into a starting line.
