Good UAT isn't clicking around until something breaks. It's built from real scenarios, run in the right sequence, and driven by a few moves that separate testing that protects your go-live from testing that just checks a box.
Most professional services organizations think they know how mature their operations are. Most are a stage or two lower than they'd guess. Here are the five stages, and what it takes to move up.
Most PSA implementations don't fail because of the software. They fail for reasons nobody catches until it's too late. Here are the four real causes, and how to avoid each one.
